Subscription Packages, Payments and Renewals
By purchasing a listing package on Wales Tourists Online, you agree to the subscription terms set out below.
1. Listing Packages
Wales Tourists Online offers paid listing packages for accommodation providers and other tourism-related businesses. The features, price and duration of each package will be shown clearly at the point of purchase.
Unless stated otherwise, each package runs for a period of 12 months from the date your payment is successfully processed.
2. Automatic Annual Renewal
By purchasing a paid package, you authorise Wales Tourists Online and/or our payment provider to take payment automatically every 12 months using the payment method you provided at checkout.
Your package will automatically renew at the end of each 12-month billing period unless you cancel it before the next renewal payment is due.
The renewal payment will be for the package price shown at the time of renewal, unless we have notified you of a price change in advance.
3. Cancelling Your Subscription
You can cancel your subscription before the next billing period by using the cancellation option in your account dashboard, where available, or by contacting us directly.
Cancellation must be completed before the renewal payment is taken. Once cancelled, your package will remain active until the end of the current paid 12-month period, unless we agree otherwise in writing.
After cancellation, your listing may be downgraded, unpublished, removed, or lose access to paid package features at the end of the current paid period.
4. Renewal Reminders
Where required by law, or where we consider it appropriate, we may send a reminder before your package renews. It is your responsibility to keep your contact details up to date so that you receive important account, billing and renewal notices.
5. Failed Payments
If a renewal payment fails, we may attempt to take payment again using the same payment method. If payment is not successfully received, we may suspend, downgrade or remove your listing and package features until payment is made.
6. Refunds
Package fees are generally non-refundable once the package has started, except where required by law or where we agree otherwise in writing.
If you are entitled to a statutory cancellation or cooling-off right, this will not be affected by these terms. Where a refund is due, we may deduct a reasonable amount for any service already provided, where permitted by law.
7. Price Changes
We may change the price of our packages from time to time. If your subscription is due to renew at a different price, we will notify you in advance where required. If you do not wish to continue at the new price, you must cancel before the next renewal payment is taken.
8. Business Use
Our paid listing packages are intended for accommodation providers, tourism businesses and other commercial users. By purchasing a package, you confirm that you are acting for business purposes unless you tell us otherwise before purchase.
User Content, Images and Licensing
1. Content You Upload
You are responsible for all content, images, photographs, logos, videos, descriptions, contact details, links and other materials that you upload, submit or provide to Wales Tourists Online.
This includes content added directly through your account dashboard or sent to us by email, form submission, file transfer or any other method.
2. Ownership of Your Content
You retain ownership of the content you provide to us. However, by uploading or submitting content to Wales Tourists Online, you grant us a non-exclusive, worldwide, royalty-free licence to use, copy, display, publish, resize, crop, format, edit and distribute that content for the purpose of operating, promoting and improving Wales Tourists Online and your listing.
This may include displaying your content on our website, in search results, on listing pages, in email marketing, on social media, in online advertising, and in other promotional materials connected to Wales Tourists Online.
3. Image and Copyright Permissions
You must only upload or provide images and content that you own or have permission to use.
By uploading or submitting content, you confirm that:
- you own the content, or have permission from the copyright owner to use it;
- you have the right to allow Wales Tourists Online to display and promote it;
- any required photographer, agency, stock image, model, guest or property permissions have been obtained;
- the content does not infringe copyright, trademark, privacy, data protection, publicity rights or any other third-party rights;
- any licence conditions, including credit or attribution requirements, have been followed.
UK copyright guidance makes clear that image licensing means having permission to use an image, often subject to specific conditions, so uploaded photos should not be copied from other websites, social media pages, booking platforms or stock libraries unless the user has the correct rights to use them in this way.
4. Stock Images, AI Images and Third-Party Content
If you upload stock images, AI-generated images, screenshots, logos, maps, guest photographs or any other third-party material, you are responsible for ensuring that your licence allows that content to be used on Wales Tourists Online and for promotional purposes.
You must not upload images taken from Google Images, other accommodation websites, OTAs, tourist board websites, social media pages or photographer portfolios unless you have permission to do so.
5. People Featured in Images
If your images include guests, staff, children, members of the public or any identifiable person, you are responsible for ensuring that you have any consent required to use those images for your listing and promotional purposes.
6. Our Right to Remove Content
We may edit, refuse, suspend or remove any content at our discretion, including where we believe it may:
- infringe copyright or other rights;
- be misleading, inaccurate or out of date;
- contain inappropriate, offensive or unlawful material;
- create a legal, reputational or technical risk for Wales Tourists Online;
- breach these terms.
We are not responsible for checking or verifying the ownership, licence status or legality of every image or piece of content uploaded by users.
7. Claims Relating to Your Content
If a claim, complaint, demand, legal action or cost arises because of content you uploaded or provided, including an image licensing or copyright claim, you agree to be responsible for that claim.
You agree to indemnify Wales Tourists Online, its owners, team members and representatives against any losses, costs, damages, legal fees, settlement payments or expenses arising from your content, your breach of these terms, or your failure to obtain the necessary rights, licences or permissions.
8. Reporting Copyright Concerns
If you believe content on Wales Tourists Online infringes your copyright or other rights, please contact us with details of the content, the listing URL, proof of ownership and your contact information. We will review the complaint and may remove or disable access to the content while the matter is investigated.